Delete Your CarbonEx Account
Request Permanent Account Deletion • At CarbonEx, we respect your right to control your personal information under statutory privacy laws.
Important: Account Deletion Is Permanent & Irreversible
Account deletion is irreversible once completed. When your deletion request has been reviewed and approved, your CarbonEx account will be permanently deactivated and the personal information associated with the account that CarbonEx is permitted to delete will be removed or securely anonymised.
You will no longer be able to access your deleted account or use account-based CarbonEx services associated with that account. You should not submit this request if you only intend to temporarily stop using CarbonEx. If you later wish to use CarbonEx again, you will need to create a new account and complete the registration or verification process.
- Completed any pending transactions
- Resolved outstanding orders or deliveries
- Withdrawn or settled eligible vendor balances
- Saved records you are entitled to retain
- Resolved open customer-support matters
- Secured external digital-wallet assets
CarbonEx cannot guarantee recovery of information, account history, rewards or other account-related records once deletion has completed.
What Happens When You Request Deletion?
Submitting this request does not immediately purge records. Your request is first received by the CarbonEx administration and data-protection team.
Provide your registered email address, account category, and reason for requesting deletion.
Authorized administrators verify that the request originates genuinely from the account holder to prevent fraud.
Screened for pending transactions, active gas deliveries, vendor settlements, or regulatory hold obligations.
Personal profile, authentication credentials, and eligible account-associated data are permanently erased or anonymised.
You receive an official confirmation once the deletion process has been finalized (typically within 72 hours).
What Data May Be Deleted
Depending on your account type (User App or Vendor App), deletion includes:
- Name, profile photograph, and display information;
- Email address and telephone numbers;
- Authentication credentials and passwords;
- Account preferences and saved settings;
- Customer or vendor profile records;
- Saved delivery addresses and route preferences;
- Certain device and location information;
- In-app activity logs and customer-support tickets;
- Certain energy-use information linked to your identity;
- Reward points, referral logs, and programme participation.
Information That May Need to Be Retained
As required by Nigerian law, regulations, and auditing frameworks:
- Financial transaction receipts and payment references;
- Statutory accounting and tax compliance records;
- Auditable records required by energy and environmental regulators;
- Information necessary to establish, exercise or defend legal claims;
- Fraud-prevention and anti-money laundering security records;
- Contractual logs and regulatory audit trails.
Where retained, CarbonEx restricts this data from ordinary operational use.
Blockchain, COX Tokens, and Web3 Wallet Notice
If you have used CarbonEx services involving blockchain networks, digital wallets, COX or other tokenised assets, transactions recorded on public distributed ledgers cannot be reversed, deleted or altered by CarbonEx.
If you hold digital assets in an external or non-custodial wallet, deleting your CarbonEx account does not destroy those assets. You remain solely responsible for your private keys and recovery phrases.
Account Deletion Request
Complete the fields below to initiate permanent deactivation.
Need Help Instead?
If you are experiencing a problem with your account—such as login errors, payment discrepancies, delivery delays, vendor settlement questions, or rewards—you may not need to delete your account. Contact our dedicated support team first.